Refund Policy

Refund Policy

Last updated: September 12, 2026

At Natashaforte, your satisfaction is our priority. We stand behind the quality of every scarf, shawl, and wrap we ship. Please review our refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused, unworn, and in its original condition with all tags attached.
  • The item was received damaged, defective, or incorrect due to an error on our part.

The following items are not eligible for return:

  • Items that have been used, washed, or altered.
  • Items returned after the 30-day return window.

2. Return Window

All return requests must be initiated within 30 days of the delivery date. Requests submitted after this period will not be accepted.

3. How to Initiate a Return

  1. Contact our support team at support@natashaforte.com within 30 days of delivery.
  2. Include your order number and a brief description of the reason for return. For damaged or incorrect items, please attach photos.
  3. Our team will review your request and respond within 1–2 business days with return instructions.
  4. Ship the item back using the prepaid return label we provide.

4. Return Shipping

Natashaforte covers all return shipping costs. We will provide a prepaid shipping label upon approval of your return request. You are not responsible for any return postage fees.

5. Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 10 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to post the credit to your account.

6. Exchanges

We do not offer exchanges at this time. If you would like a different item, please return your original order and place a new order separately.

7. Damaged or Defective Items

If your order arrives damaged or you received the wrong item, please contact us immediately at support@natashaforte.com with your order number and photos. We will resolve the issue promptly at no cost to you.

8. Contact Us

Natashaforte
Email: support@natashaforte.com
Phone: 301-578-9456
Address: 12722 E Viento St, Dewey, AZ 86327, United States